Refund Policy

At Danh Pham Cuisine Vietnamienne, customer satisfaction is our priority. We are committed to offering quality products and food, and this policy explains how we handle refund or replacement requests.

Damaged or missing items

If an item arrives damaged or is missing from your order, we offer a refund or a replacement of the item concerned.

• Please report the issue as soon as possible after receiving your order.
• For damaged items, please include photos so we can assess the situation and process your request.

Non-refundable and non-returnable items

For health and safety reasons, some items cannot be returned or refunded:

• perishable food;
• clothing;
• hygiene products.

Processing time

When a refund request is approved, the refund is processed within 14 days of approval. The amount is refunded to the payment method used for the original purchase.

How to make a request

To submit a refund or replacement request, please contact us by email at [email protected] with your order number. We will be happy to help you.